Because they have the money that pays your salary.
Customer service was part of a social contract. “You make me feel important, and I will spend more money at your establishment.”
That contract was broken a long time ago and now it’s overworked, underpaid staff picking up lettuce off the floor because they’ll get fired if they throw it out and Karen recording the new cashier because she miscounted her change.
This is something that everyone gets at the weed store. I show up. I am ebullient. Friendly. I smile. They smile. I say Thank you happiness fairies, for selling me some happiness! They chuckle and say “we like it when you come by! see you next [oh gods i probably shouldn’t admit i have that bad of a weed problem, let’s just say tomorrow that’s not as bad]!” and i give them a decent tip because they give me a decent discount and it all evens out. I leave happy, they are happy, and when i was having a bad day [i had a visible case of the Did My SIL Really Just Get Herself Estranged By Going After My Cats?] they threw in a nice promotional penjamin to help cheer me up.
we are part of a community, even just at the grocer. sometimes it’s worth having a loud enough hat that people remember you.
Because they have the money that pays your salary.
Customer service was part of a social contract. “You make me feel important, and I will spend more money at your establishment.”
That contract was broken a long time ago and now it’s overworked, underpaid staff picking up lettuce off the floor because they’ll get fired if they throw it out and Karen recording the new cashier because she miscounted her change.
This is something that everyone gets at the weed store. I show up. I am ebullient. Friendly. I smile. They smile. I say Thank you happiness fairies, for selling me some happiness! They chuckle and say “we like it when you come by! see you next [oh gods i probably shouldn’t admit i have that bad of a weed problem, let’s just say tomorrow that’s not as bad]!” and i give them a decent tip because they give me a decent discount and it all evens out. I leave happy, they are happy, and when i was having a bad day [i had a visible case of the Did My SIL Really Just Get Herself Estranged By Going After My Cats?] they threw in a nice promotional penjamin to help cheer me up.
we are part of a community, even just at the grocer. sometimes it’s worth having a loud enough hat that people remember you.