I was pushed into a university IT call center with no training in actual computer skills and felt like this. But after fumbling through some calls it was 40% getting people to reboot, 40% getting people to reboot despite their lies that they already did, 15% problems I actually happened to know the answer to from home PC use, and 5% “Let me ask the specialist”.

That’s 1. level support, for the “what is a driver?” types. If only there really was a SHIBOLEET shortcut to 2. or 3. level for dev and tech people irl.