My SO works at a callcenter and they get dinged for the use of what they call “tragic phrases.” These include, but aren’t limited to:

• “Unfortunately”
• Words/phrases that imply uncertainty like “should”
• Words/phrases that imply non-commitment like “I can’t do that” or “that’s against policy” or “that’s not my dept”
• So-called sloppy words/phrases like “No problem” or “hold on just a sec”

Its fucking ridiculous. They pay some outside vendor for training and guidelines.

Yeah, I personally wouldn’t be announcing this failure to the world if I were in her position. I don’t think you could torture it out of me lmao